Welcome 2010
Happy New Year. We hope you have had a good break over the festive season. Whilst we were doing so we also got into a discussion about what ‘Ethical Performance’ is. The reason behind the discussion was the ethos of the team at Learning 2 Achieve that ‘everything we do is about ethical performance’. Actually it is easier to give examples of what is unethical performance and this view seems to be reinforced by those who have written about the subject by giving examples without defining what ethical performance is. After much debate we have so far concluded that it is ...
New Video – Ross Brawn the man behind the team
Did you see the Brazilian F1 last Sunday? I know not everyone enjoys this sport, however it does have many great moments and one of these was Jenson Button winning the World Championship.This was a significant event for the man behind this fantastic accomplishment, Ross Brawn. Why? well the story behind how this was all achieved is explained in our featured video on the home page Ross Brawn - the man behind the team. This is narrated by Alan and he explains how Ross Brawn can be regarded as the great all rounder when it comes to performance and ...
Performance Landscape article.
In my article , ‘Public Services wealth warning’ I outlined why radical decisions are the only way that the public services will survive the new performance landscape. In this article, ‘Navigating across the new Performance Landscape’, I have explained why mature conversations need to take place between the public services and why this generation of middle and senior managers need to learn how to deal with the forthcoming cuts.
Performance and Strategy and our Landscape…!!
Okay, it is finally here! Last week we launched our Performance Landscape programme at the Association of Chief Police Officers performance conference. We recognise that performance is a complex subject, so we have designed our programme to help you navigate around an ever changing environment. We use the analogy of animals of the Serengeti because their survival depends on their performance – and so does yours! Our programme provides leaders, at all levels, with the practical knowledge and tools to maximise performance for themselves and their organisations. For the full picture go to www.performancelandscape.co.uk I am now going to get my focus ...
Do we see what we really see?
When you watch the two high profile incidents at the G20 summit isn’t it easy to criticise the performance of the police? Please watch the following video on this page as it may well change your thoughts, What did you see? The majority of people see the police officers ordering the suspect to put his gun down. When he is complying he is then shot. If this is what you saw, then I have successfully highlighted exactly why people should not judge anyone’s performance based only on a short film clip, as in the G20 summit. Returning to the incident in the ...
The customer has returned from exile…… (part 1)
During the last ten years a number of organisations have focused their performance strategy on maximising profit, often achieved by reducing cost. As soon as such a strategy is developed the performance measurements become quantitative, where ‘the bean counters are king’. This results in finding, by default, the minimum level that the customer will accept, especially as regards levels of service. In a time of economic stability this strategy makes sense. However, over a period of time this also creates an organisational culture of ‘what gets measured gets done’ and I have worked with a number of organisations recently where the ...
Leadership With Integrity
Should Sir Fred Goodwin surrender some of his pension to appease the government and the public? Whilst it is an emotive subject I have an alternative view that Sir Fred’s contract was known about by the government at the outset of the troubles and they have played both sides of the fence in an attempt to look good in the eyes of both the banking community and the electorate. When their flawed strategy backfired they have tried to make Sir Fred the ‘bad person’, whereas the government leaders may want to look more inwardly. For me the question is not whether ...
Recent Posts
8 Great Performance Tips from the Animals of the Serengeti
8 Tips from the animals of the Serengeti on how to navigate the Performance Landscape Through their performance the animals of the Serengeti have survived...
That’s OK but not if it’s in my backyard!!!!
As people start to recognise the impact of the cuts in public service spending and the new Performance Landscape starts to emerge, their reaction is becoming...
Government spin on public sector pensions.
In March the Chartered Institute of Personnel and Development (CIPD) reported that 60% of people considered public pensions unfair. Now Gillian Hibberd,...
My invitation to speak at the Chartered Institute of Personnel and Development conference.
The Chartered Institute of Personnel and Development (CIPD) performance management conference 12th October 2010 I’m really pleased to have been asked...
The ever shifting Performance Landscape
The governor of the Bank of England, Mervyn King, has warned the UK economy faces a “choppy recovery” and it will be “several years before...
More Featured Video
- Overview of our first live election debate via Oz!!
- Martin Avis London lunch
- Alan chats about performance.
- Ross Brawn the man behind the team.
- U.S. debt. Don’t panic YET!!!!
- Did I see that? ( fun awareness test video)
- The best & worst for customer service..
- Customer service truths.
- Sir Fred refuses pension payback.



